How can we assist you?
Let our professional team assist you with your registration and purchase or any other questions you might have. Florismart buyers and flower specialists have over 40 years of experience in the industry. Let’s get in touch, we are delighted to hear from you.
Get in touch:
+44 203 3184820
contact@florismart.com
Frequently Asked Questions
Service
We deliver nationwide in the UK, Ireland, Romania, and Poland.
We deliver nationwide to your door, including the Channel Islands. In special cases, we deliver to the ferry. You can always clarify that with your account manager.
We offer comprehensive support including customer service via WhatsApp UK +442033184820, and email at contact@florismartdirect.com. Our team is available to assist you with any inquiries or issues.
Yes, we offer next-day delivery six days a week (Monday through Saturday) for orders placed before our cut-off time. Please refer to our delivery schedule for more details.
Register
You can register by visiting our website and clicking on the “Register” button. Fill out the required information and submit the form. After the form is filled and sent, our account managers will give you an introductory call within 48 hours during working days.
To qualify for an account, you must provide valid business information, including your business name. We cater to florists of all scales, florist shops, and B2B wholesalers.
Account
To log in, visit our website and click on the “Login” button. Then, enter the username and password provided by our customer support by email to access your account.
To change your password, go to the account settings section after logging in. Select “Change Password” and follow the instructions to update your password. If you are having trouble changing your password please contact our customer support at contact@florismart.com or your account manager.
If you’ve forgotten your password or your username, please contact our support team at contact@florismart.com or your account manager. They will assist you in resetting your password and getting you back into your account promptly.
Delivery
Delivery days are the days when your order is scheduled to arrive at your address. These depend on the departure days and the transit time required. Our delivery days vary per region. Please follow this link to check delivery days for your region.
Yes, we deliver directly from growers to ensure the freshest products for our customers.
Yes, we offer credits for faulty, broken, and missing flowers. Please contact our customer service team at contact@florismart.com or +442033184820 with details and photos of the faulty items to process your claim, within 24 hours of the product’s arrival. Subject to terms and conditions.
We purchase our flowers directly from growers, suppliers, and the auction to ensure the highest quality and freshness for our customers. This approach allows us to provide the best quality and value, and to accommodate special orders when needed.
Ordering
We offer a wide range of products including fresh flowers, plants, and decorations. Our assortment is curated to meet the needs of florists and wholesalers.
To qualify for an account, you must provide valid business information, including your business name. We cater to florists of all scales, florist shops, and B2B wholesalers.
